Return & Refund Policy

Last Updated: 15-04-2026

At DRAFTVOLT TEXTILE PRIVATE LIMITED, we aim to ensure that you are satisfied with every purchase. If something isn’t right with your order, we are here to help with a simple and fair return and refund process.

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Return Eligibility

You may request a return within 7 days of receiving your order, provided the following conditions are met:

• The product is unused and unwashed.

• The product is in its original condition and packaging.

• All original tags, labels, and accessories are intact.

• The product has not been altered, damaged, or used after delivery.

• The product meets any additional return conditions specified on the product page.

Returns that do not meet these conditions may not be accepted.

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Non-Returnable Items

Certain products may not be eligible for return, including:

• Customized or personalized products

• Products specifically marked as non-returnable

• Sale or clearance items marked as non-returnable

• Products that have been used, washed, altered, or damaged after delivery

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How to Initiate a Return

To request a return, please follow these steps:

1. Contact us at info@draftvolttextile.com with your order number, product details, and reason for the return.

2. Pack the product securely in its original packaging, along with the applicable tags, labels, and accessories.

3. Follow the return instructions provided by our customer support team.

4. Ship or hand over the product as instructed by our support team.

Return shipping charges may be borne by the customer unless the return is due to a defective, damaged, incorrect, or otherwise incorrectly supplied product.

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Refund Process

Once we receive your returned product:

• The product will be inspected to determine whether it meets our return conditions.

• You will be notified regarding the approval or rejection of your return.

• Once approved, the refund will be processed to the original payment method, where applicable.

• Approved refunds are generally processed within 3–5 business days after return approval.

Please note:

• Shipping charges are generally non-refundable unless the return is due to an error on our part.

• The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

• Refunds may be subject to applicable terms and conditions.

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Exchanges

• Exchanges are subject to product and size availability.

• If the preferred product or size is unavailable, you may be eligible for a refund in accordance with this policy.

• To request an exchange, please contact us within the applicable return period.

• In some cases, customers may be required to return the original product and place a new order for the preferred item.

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Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.

• Provide your order number and details of the issue.

• Share clear photographs of the product, packaging, tags, and shipping label where applicable.

• Our team will review the issue and coordinate an appropriate resolution.

• Depending on the circumstances, we may arrange a replacement or full refund at no additional cost to you.

We recommend checking your order promptly after delivery and reporting any issues within the specified timeframe.

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Return Inspection

All returned products may be inspected before a return, replacement, exchange, or refund is approved.

If the returned product does not meet the eligibility requirements, we reserve the right to reject the return or refund request.

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Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please contact us:

DRAFTVOLT TEXTILE PRIVATE LIMITED

Address:
2nd Floor, Shop No. -6, Office No. -12,
Choudhary Dharamvir Market, Main Mathura Road,
Badarpur, New Delhi, South East Delhi,
Delhi, 110044.

Email: info@draftvolttextile.com

Phone: +91 8750813523