Privacy Policy

Last Updated: 15-04-2026

At DRAFTVOLT TEXTILE PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, stored, and safeguarded when you use our website.

Overview

When you use our website—such as browsing products, placing an order, creating an account, or contacting us—we may collect certain information to provide smooth service, process orders, secure payments, and improve your shopping experience.

We do not sell your personal data.

Information We Collect

Personal Information

We may collect the following information when you interact with our website:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Account information

• Information you provide when contacting customer support

Order & Payment Details

When you place an order, we may collect information necessary to process and fulfill your purchase.

Payments may be processed securely through third-party payment gateways. We do not directly store your complete credit card, debit card, banking, or other sensitive payment credentials on our servers.

Technical Data

We may automatically collect certain technical information, including:

• IP address

• Device type

• Browser type

• Operating system

• Pages visited

• Website usage information

• Cookies and similar technologies

Cookies help us improve website performance, remember preferences, and provide a better shopping experience.

How We Use Your Information

We may use your personal information to:

• Process and deliver orders

• Manage your account

• Provide customer support

• Send order confirmations and delivery updates

• Communicate regarding products, orders, or services

• Improve website functionality and performance

• Prevent fraud, misuse, and unauthorized activities

• Maintain business and transaction records

• Comply with applicable legal and regulatory obligations

Sharing of Information

We may share personal information only when necessary with trusted service providers, including:

• Payment gateways for secure payment processing

• Logistics and courier partners for order delivery

• Technology and website service providers

• Analytics and service providers

• Legal, regulatory, or government authorities where required by law

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

We may use security measures such as SSL encryption, secure servers, access controls, and other appropriate safeguards. However, no online system or method of transmission can guarantee complete security.

Your Privacy Choices

Subject to applicable law, you may have the ability to:

• Update or correct your personal information

• Request deletion of your personal information

• Unsubscribe from marketing communications

• Disable cookies through your browser settings

• Withdraw consent where processing is based on consent

For privacy-related requests, please contact us using the details provided below.

Email: info@draftvolttextile.com
Phone: +91 8750813523

Cookies & Tracking

We may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic and usage

• Improve our products and services

• Personalize the shopping experience

You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Third-Party Services

Our website may use trusted third-party service providers for services such as:

• Payment processing

• Shipping and logistics

• Website hosting

• Analytics

• Customer support

• Website security

These third parties may process information in accordance with their own privacy policies and applicable laws.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Processing and fulfilling orders

• Providing customer support

• Maintaining business and transaction records

• Resolving disputes

• Meeting legal and regulatory requirements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as permitted by applicable law.

Data Protection and Consent

By accessing or using our website, creating an account, placing an order, subscribing to communications, or otherwise providing personal information, you consent to the collection, storage, use, processing, and disclosure of your personal information for the purposes described in this Privacy Policy.

Where required by applicable law, we may obtain separate consent for marketing communications or specific processing activities.

You may withdraw your consent at any time by contacting us at info@draftvolttextile.com, subject to applicable legal and contractual obligations.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), you may have the right to:

• Access your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permissible

• Withdraw consent for marketing communications

• Request information about how your personal information is processed

• Raise complaints or grievances regarding the handling of your personal information

To exercise your applicable rights, please contact us using the contact information provided below.

Third-Party Links

Our website may contain links to external websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children or minors.

If we become aware that personal information belonging to a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information promptly, subject to applicable law.

International Data Transfers

Your personal information may be transferred to or processed in locations outside your country where our service providers or technology partners operate.

Where applicable, we take reasonable measures to ensure that appropriate safeguards are maintained to protect your personal information during such transfers.

Legal Compliance

We process personal information in accordance with applicable Indian laws and regulations, which may include:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act)

We are committed to handling personal information lawfully, fairly, and transparently, subject to applicable legal requirements.

Grievance Officer

For privacy-related questions, concerns, or grievances, you may contact us using the following details:

Company: DRAFTVOLT TEXTILE PRIVATE LIMITED

Officer Name: Vijay
Email: grievance@draftvolttextile.com
Phone: +91 8750813523

We aim to acknowledge and address privacy-related complaints within a reasonable timeframe and in accordance with applicable law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or applicable regulations.

Any changes will be reflected on this page with an updated “Last Updated” date.

Your continued use of the website after any changes to this Privacy Policy constitutes acknowledgment of the updated policy, subject to applicable law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

DRAFTVOLT TEXTILE PRIVATE LIMITED

Address:
2nd Floor, Shop No. -6, Office No. -12,
Choudhary Dharamvir Market, Main Mathura Road,
Badarpur, New Delhi, South East Delhi,
Delhi, 110044.

Email: info@draftvolttextile.com

Phone: +91 8750813523